Stop Leaving Money on the Table: Pricing, Packaging & Profitability for MSPs
Presenters:
Thursday 14 May
20:00
8:00 PM · 59m
America/New_York
MSPs love saying they want to grow. But most price like they're scared of their own invoice.You discount too early. You package too vaguely. You sell support instead of outcomes. Then every new client feels like a margin hostage situation, and you wonder why.Kyle Christensen, Co-Founder of Empath, is dropping into the OpenMSP community to break it down.What we're covering: Why most MSP pricing problems are actually positioning problems How weak packaging creates scope creep before the deal is even signed Why your stack matters way less than you think How to stop selling a pile of services and start selling clear business outcomes (the kind that are easy to sell, and easy to sell a lot of) This isn't theory. It's the stuff that shows up on your P&L, your service desk, your sales calls, and your sanity.If you're tired of being busy, growing, and somehow still wondering where the money went, come hang out. Worst case, you walk away with one pricing tweak that pays for the next year of your stack.
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Where Should an MSP Start With AI?
Start with a readiness assessment, not a tool purchase. Confirm your ticket history is clean and your RMM, PSA, and monitoring systems connect. Then pick one high-volume, low-risk workflow, usually ticket triage, and pilot it on internal tickets before any client sees it.
Which Tasks Should an MSP Automate First?
Automate high-volume, low-risk tasks first. Ticket triage and alert noise reduction top the list because they run constantly and a human still resolves the underlying issue. Save security approvals, billing changes, and client-facing actions for later, always with a human in the loop.
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OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
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