LNC DATA Slashes RMM Costs While Boosting Technician Efficiency by 20%

LNC DATA found their biggest wins with OpenFrame's AI integration. Their technicians use Mingo to run backend commands and troubleshoot issues faster than ever before, cutting down the back-and-forth that usually eats up support hours. The vulnerability access feature also gives them real-time visibility into security gaps across their healthcare clients - critical when you're dealing with HIPAA-sensitive environments.

Like most MSPs, LNC DATA was watching their RMM tool costs climb year after year while getting the same (or less) value in return. Managing 600 endpoints in healthcare means you can't cut corners on tooling, but paying premium prices for proprietary solutions was squeezing their margins. The math just wasn't working anymore, and something had to change.

The AI became the team's go-to feature almost immediately. Instead of manually digging through logs and running diagnostic steps one by one, technicians use OpenFrame's AI to execute backend commands and troubleshoot issues directly. It's not about fancy automation workflows yet - Vasile's team hasn't even set those up. The value is in the AI doing the heavy lifting on day-to-day troubleshooting, getting to root causes faster without the usual guesswork.

• Time saved: ~8-10 hours per week in reduced troubleshooting time across the team
• Ticket resolution: 30% faster average resolution time on common issues
• Vendor cost reduction: On track for 50-60% reduction in RMM tooling costs compared to previous stack
• Team efficiency: Technicians handling 20% more tickets without adding headcount