Authors.
Meet the people writing on OpenFrame — bios, expertise, and everything they have published.
Vladislav Marchenko
Head Of Marketing | Flamingo
Hi all! My name is Vlad and I’ve been brought on to head the marketing team at Flamingo. Thankfully, this isn’t the first time I will be building a marketing department from scratch, so the experience should come in handy. Now it’s time to dive into the world of MSPs and find myself in this new world.
Michael Assraf
Founder and CEO | Flamingo
Hey everyone, I'm Michael - founder and CEO of Flamingo. Before this, I built Vicarius, a cybersecurity company focused on vulnerability remediation, where I raised over $60M in funding. Working closely with service providers through that journey, I saw firsthand how MSPs were losing money to vendor payouts and inefficient systems - and that's when the idea for Flamingo clicked. I set out to build an open-source platform that dramatically increases MSP margins while helping them deliver better service to their clients.
Vlad Rudnitskyi
Video Editor | AI Generalist | Flamingo
Hi! I'm Vlad, a Video Editor and AI Generalist. I run the full AI video pipeline: concept, script, prompting, generation, editing, sound design, final grade. Beyond video, I'm always happy to take on anything visual. I'm originally from Zhytomyr, Ukraine 🇺🇦, now based in Lviv.
Frequently Asked Questions
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MSP AI Agents
How Much Can AI Agents Save an MSP?
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.
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