OpenFrame Desktop App for Mac and Windows
OpenFrame v1.3.0 - Desktop App & Guide Mode
Version: 1.3.0
AI INTEGRATIONAPIDESKTOP APPFEATURE RELEASEGUIDEMINGOMULTI-TENANTOPENFRAMEPLATFORM UPDATESSSO
MAJOR
Release Type
STABLE
Release Status
August 28, 2026
Release Date
Ilona Kozak
Product Manager
OpenFrame v1.3.0 ships a native desktop app for Mac and Windows, giving techs one-click dashboard access, system tray alerts, and fast environment switching without hunting for a browser tab. Mingo Guide Mode gets a smarter, tool-based architecture that replaces the old routing model for more accurate context resolution, and conversations can now be linked and shared directly by URL. This release also adds per-tenant control to disable OpenFrame's built-in SSO, alongside a wave of infrastructure hardening and SOC2-related security work.
Features Added1
A native desktop application for the OpenFrame dashboard on Mac and Windows. Techs get one-click access without hunting for a browser tab, a system tray presence for alerts, and faster switching across client environments - complementing the Mingo mobile app so the same tech has the right tool at their desk and on the road.
Bugs Fixed1
Fixed incomplete/incorrect Devices API responses
Resolved an issue where the Devices API was returning incorrect or incomplete results, ensuring responses are now correct and complete.
Improvements10
Mingo Guide Mode: tool-based source resolution (v2)
Removed the previous routing model (Haiku) used to classify incoming requests. Guide Mode now resolves requests through additional tools directly, improving accuracy and reducing routing overhead.
Per-tenant option to disable OpenFrame SSO
Added a configurable, tenant-level setting to disable OpenFrame's built-in SSO on the login page for tenants that prefer to rely solely on their own SSO providers (Google, Microsoft, Apple remain unaffected). Manageable from admin/tenant configuration.
Shareable, linkable Mingo chat conversations
Every conversation now has a direct URL, so technicians can share a chat with a colleague or return to one referenced from an email or ticket via a conversation identifier passed as a URL parameter.
Updated onboarding flow with booking widget integration
Refreshed onboarding logic and design, now integrated with the booking widget for a smoother setup experience.
Notifications for manually opened client chat tickets
Added notifications when a ticket is manually opened via client chat, closing a gap where notifications previously only fired on interaction or reply.
API for external ticket creation in OpenFrame
New API endpoint allowing external systems (compliance tools, monitoring, RMM integrations) to create tickets/alerts directly in OpenFrame, with support for title, description, priority, tags, device/tenant linking, API key authentication, and webhook-friendly payloads.
Simplified device archive and delete flow
Removed the separate archive action in favor of a single delete flow. Deleted devices are retained in an Archive section for historical reference and cannot return to active status.
Script schedule offline behavior control
Added the ability to choose whether a scheduled script is skipped or queued to run when a target device comes back online, giving MSPs explicit per-schedule catch-up control.
Observability stack upgrades
Upgraded Mimir, Loki, Alloy, Prometheus configuration, mysql-exporter, and kube-state-metrics across shared and tenant clusters, plus new alerts for NATS.
SOC2-related security hardening
Unblocked the KMS Security Command Center scanner, restricted Telepresence access via RBAC, and configured SCC with more aggressive detection and alerting rules.
Related Links
Github Release1.3.0
Ilona Kozak
Product Manager
Hi, I'm Ilona, a Product Manager at Flamingo. I work on OpenFrame, defining product direction, prioritising what we build, and ensuring it delivers real value to the MSPs who depend on it. I focus on detail, process improvement, and close collaboration with engineering and design to deliver reliable, well-considered outcomes.