OpenFrame v1.3.44 - OpenFrame iOS Mobile App & Ticket Activity Indicators

OpenFrame is now available as a native iOS mobile app, bringing the Console experience to technicians on the go - manage tickets, devices, and notifications directly from your iPhone.

Ticket board and list views now surface activity and staleness signals, helping technicians quickly spot tickets that need attention and avoid tickets going unnoticed.

Tickets now display a human-readable Ticket Number instead of only an internal ID, making it easy to reference a ticket by number in calls, chat, and across Fae and Mingo.

Sidebar tabs (Tickets, Scripts, Devices, and more) now show real notification count badges driven by notification categories, replacing the previous frontend-only workaround. Mingo dialogs also display a count.

Scheduled scripts can now be configured to run based on either your account's local time or the target device's local machine time, with logs recorded in UTC for clarity.

Customer Details now includes a phone number field that can be filled in, saved, and viewed alongside other customer information.

The Customer Details tab now displays customer notes and all other relevant filled-in customer fields, so technicians no longer need to open the edit form just to view this information.

A progress/sync indicator now shows on the vulnerabilities view during both initial vulnerability collection and updates after device changes, so technicians know when data is still refreshing versus final.

Fixed consistent HTTP timeout errors when running live queries or creating policies through Fleet MDM via Mingo, even though target machines were confirmed online.

Fixed an issue with the Jet Stream listener responsible for timezone handling.

Fixed an issue where moving a ticket to Resolved did not reflect in real time on Fae for Mac, requiring a manual reload.

Removed the confusing 'Connected to Fleet' MDM field from the device Security page, since it reflected MDM enrollment rather than actual agent health and did not apply to OpenFrame's usage of Fleet.

Fixed the ticket board so it is fully usable on tablet and phone viewports, replacing broken drag-and-drop and oversized desktop layouts with a touch-friendly, responsive design.

Devices marked 'Pending deletion' are now excluded from the device selection list when assigning scripts.

Added loading/processing indicators for software inventory and vulnerability data collected from integrated tools, so users no longer see blank screens with no explanation.

Restored server-provided facet counts in filter dropdowns for devices, scripts, and related views so users can see how many results each option contains.

Removed the requirement to enter an email before using SSO; SSO buttons (Google, Microsoft, Apple) are now available by default, including on the login page, with automatic fallback to registration when needed.

Winget, Chocolatey, and Brew install options are now disabled (but visible) on the New Device page since their packages are not yet published, leaving Script as the only selectable method.

Fixed an issue where resolving a ticket from the PSA chat posted the 'Ticket Resolved' system message twice with identical timestamps.

Fixed a loop where Mingo would get stuck repeatedly summarizing older parts of long conversations instead of continuing, which made sessions unusable and consumed excess compute.

Token refresh no longer depends on the device's local clock, preventing premature or delayed refreshes and auth failures caused by clock skew.

Fixed an error that prevented updating a ticket's title and description via the admin assistant tool, which previously required workaround notes instead.

Fixed a crash caused by the Tool Discovery tool being incorrectly routed through the standard tool-approval batch pipeline, since it isn't a standard OpenFrame-registered tool.

Fixed a critical issue where the Mesh agent entered a self-termination loop on Windows terminal servers, saturating SCM and deadlocking Remote Desktop Services, requiring hardware-level resets.

Fixed the Monitoring query test panel incorrectly showing a green SUCCESS state on timeout, cancellation, dropped connections, or failed campaigns, even when no results were returned.

Fixed multiple gaps in the PSA integration where resolutions weren't reported back, tickets stayed open after resolution, notifications fired inconsistently with placeholder text, and configuration changes required reloads to take effect.

Aligned device filters with the single source of truth and updated filtering/display logic to prioritize display name over hostname.

Fixed pagination incorrectly reporting hasNextPage as true whenever a page was exactly full, which led to an empty page after following the cursor.

Fixed a follow-up issue where devices showing as online in search still rejected command execution ('No online machines found') after a prior fix.

Migrated all UI drag-and-drop interactions to Atlaskit Pragmatic DnD for consistency and reliability, and disabled drag-and-drop on touch devices where it previously behaved unpredictably.

Account owners can now open the Stripe Customer Portal directly from Settings to manage billing.

Mingo AI chat sessions in the OpenFrame Desktop App now persist across in-app navigation instead of resetting when moving between Devices, Tickets, and KB sections.

Updated the 'Check your email' page to match the latest design system and improved responsiveness across viewports.

Admins can now search for team members by name or email on the Employees & Permissions settings page.

Reduced Fleet's distributed_interval from 60 to 10 seconds so live queries and policy checks reach agents more quickly.

Bumped the Rust lockfile to update openssl and rustls-webpki, resolving current Trivy vulnerability findings.

Apple refresh tokens are now captured and stored so they can be properly revoked when a user deletes their account, fully disconnecting the app from their Apple ID.

Added a 'One Last Step' confirmation screen showing identity, organization, and role before account creation completes for shared-domain SSO logins.

Aligned the invited-member SSO first-login confirmation screen with new designs, showing identity, organization, and role before completing account creation.

Fable 5 is now available as a selectable AI model for Mingo and Fae, while Opus 4.8 remains the default for a proven experience unless users opt in.

Added default quick actions with customization and reordering support, restructured Answer Style settings with tooltips, and introduced per-customer configuration overrides.

Fixed visual issues in the KB editor, notification drawer, Mingo markdown renderer, and improved loading skeletons and icon styling across monitoring pages.

The client now detects and publishes system timezone on agent start, reconnect, and timezone change, replacing the old server-request flow.

Mingo can now read device vulnerability information to answer technician questions and provide more informed remediation suggestions.

Added support for native operating system notifications.

Eliminated calls to paid external APIs from the osquery agent to prevent unnecessary third-party costs.

Hid the dev-only command for running a second client instance from help output to prevent unintended use.